Aftersales
At ROX Motor, your satisfaction goes beyond the initial purchase. Our committed customer service team is always ready to assist you with any questions or concerns. We understand that a truly great ownership experience includes ongoing support, ensuring that you enjoy every moment with your ROX 01. Your journey matters to us, and we’re here to make it exceptional.
Exceptional Customer Service
24/7 Customer Support
We’ve tailored NDS Prime loyalty program just for you because you are a valued Prime member. Our customer service team is available around the clock to address your questions and provide assistance. Whether you need help with vehicle features, technical support, or any general inquiries, we’re always just a call or click away. Your satisfaction is our priority, and we’re here to ensure you have the best experience possible.
Expert Consultation
Our knowledgeable staff is here to provide expert advice on the aftersales care of your ROX 01. From maintenance tips and troubleshooting to upgrade options, we help you make informed decisions to keep your vehicle in top condition. Your satisfaction and the longevity of your ROX 01 are our top priorities.
Aftersales Support
Regular Maintenance
Regular maintenance is essential for keeping your ROX 01 running smoothly. Our skilled technicians are trained to service your ROX 01 with precision and care, using original parts and the latest diagnostic tools.
Warranty Coverage
Vehicle Warranty: Enjoy 5 years or 150,000 km Our warranty coverage includes 5 years or 150,000 km for the vehicle and 8 years or 240,000 km for the battery. At ROX Motor, we stand by the quality of our vehicles, offering comprehensive repairs and replacements as stated in your warranty policy, ensuring you have peace of mind on the road.
Maintenance Schedule
Mileage / Time | Maintenance |
|---|---|
10,000 Km / 1 Year | Minor maintenance for range extender system (oil, engine filter), Air conditioning filter. |
20,000 km / 1 Year | Minor maintenance for range extender system (oil, engine filter), Air conditioning filter. |
30,000 km / 1 Year | Minor maintenance for range extender system (oil, engine filter), Air conditioning filter. |
40,000 km / 1 Year | Minor maintenance for range extender system (oil, engine filter), Air conditioning filter, Spark plug, coolant. |
During every maintenance, we will do the following inspections: inspect EV battery state of health, inspect the electrical motor and its connectors, inspect the electrical cooling system for the EV battery, inspect suspension components and apply the recommended tightening torque, check the brake system (discs, pads, brake pipes, and brake fluid), check the cameras and radar system, check tire condition and make rotation, and check wiper blades. Please note that terms and conditions apply, and regular maintenance is required to preserve your warranty.
Book Your Maintenance Appointment
To make servicing your ROX 01 convenient, we offer an easy-to-use maintenance booking form. Please fill out the form below to schedule your appointment with our expert technicians.
